Dear Sarah, Thank you for contacting Discovery Cove. We appreciate the opportunity to provide world-class customer service! Our Culinary Team, like everyone else at Discovery Cove, would like to provide you with peace of mind that your day will be as enjoyable, and safe, as possible. They also recognize the importance of all aspects of food safety – especially those challenges our guests with food allergies encounter when dining out. We would be more than happy to place a note on your reservation to alert the culinary staff of a guest’s specific food allergy. Please respond to this e-mail with this information. Then, on the day of your visit, you are welcome to visit our restaurant, Laguna Grill, early in the day to discuss your personal dietary needs with one of our chefs. After speaking to many guests, we have found that allowing our guests to use their judgment based on personal experience is best. Guest response to this has been excellent. In addition, many guests have expressed it is the best experience they have had, since it allows anyone dealing with food allergies a more precise idea of what menu selections they should avoid. I hope this information was helpful. Please do not hesitate to contact us if we can be of further assistance. Best Regards, Louise | Guest Relations Discovery Cove, Orlando 6000 Discovery Cove Way | Orlando, FL 32821 O. 407-370-1427 | F. 407-370-1452 firstname.lastname@example.org
So, after receiving the email above we were more than nervous about a gluten free day in Discovery Cove! We did as instructed on arrival and headed straight to the Laguna Grill and they said that "yes we provide gluten free food and snacks". We had a pretty decent cooked breakfast of scrambled egg and bacon - the food was unlimited, which was good as the portions served were pretty tiny!
The refreshement stands all carried gluten free snacks, we tucked into several bags of trail mix and crisps (potato chips) and ice lollies, however were pretty sad that everything else was gluten containing.
Lunch was in the Laguna grill again. Gluten free food was very limited. I had a salad to start, which they prepared freshly for me, with no dressing (I wanted dressing - but they said that it all contained gluten), whilst Seb skipped his starter as salad was the only thing on offer. For our main course they cooked us plain chicken and chips, which was nice, but again quite boring and we had to wait 25 minutes for it. Desert was only fresh fruit, which didn't impress Seb! However in the afternoon - after the lunch rush - a sign appeared saying "gluten free snacks available" - so I asked and was given two "Gluten free to go" packs. These are an amazing idea, from two Floridian mums. They contained all sorts of gluten free snacks, my favourite were the snickerdoodles! We really appreciated our packs, it's just a shame we had to ask for them! Food aside though Discovery Cove is an amazing place - we'd go again in a heartbeat!
Part 4: Universal studios, Universal Islands of Adventure, Universal City Walk and Kennedy Space Center: http://glutenfreechild.blogspot.co.uk/2012/08/gluten-free-in-orlando-florida-part-4.html